The Board of Feldon Housing has reviewed and scrutinised the Annual Complaints Performance and Service Improvement Report for the financial year 2025/26, including the self-assessment against the Housing Ombudsman’s Statutory Complaint Handling Code.

The Board is satisfied that the self-assessment is a true and accurate reflection of the Association’s complaint handling policies and practices during the year. The self-assessment was completed by the Head of Operations and has been reviewed and challenged by the Board.

We are pleased to confirm that Feldon Housing Ltd is fully compliant with all provisions of the Statutory Complaint Handling Code for the period under review.

The Board has noted some minor amendments to the Complaints Policy and is satisfied that they further strengthen our commitment to transparent and accessible complaint handling for our residents.

The Board notes the contents of the Annual Complaints Performance and Service Improvement Report and is satisfied that whilst there have been no formal complaints in 2025-6 to test our processes, there are satisfactory arrangements in place for handling complaints appropriately and that learning from complaints is embedded in our corporate arrangements.

The Board remains committed to maintaining a positive complaint handling culture and to continuous improvement in the services we provide to the residents of Feldon Housing Ltd.

Sadek Ahmed, non-Executive Director, Feldon Housing and Member Responsible for Complaints, July 2026